Solutions Consultant - Implementations

United Kingdom -- London ,London (United Kingdom) Posted 15/01/2018 Full time
Job Description

Solutions Consultant - Implementation

Your Role

Reporting to the Professional Services Manager, your prime responsibility will be to implement our Collaborate and Publisher products. You'll architect, design and build solutions based on a clear understanding of a client's use case and goals, a thorough analysis of the project requirements, and an appreciation of how our software can best serve the client's longer-term objectives. This is a client facing, technical role where you will be expected to work with a range of client stakeholders, communicate solutions in a clear and concise manner, project manage solutions delivered to clients, and manage client expectations. You’ll be able to effectively manage multiple client accounts.

The candidate

As a Solutions Consultant, you’ll have a proven track record in consulting and project delivery, of SaaS and Enterprise Solutions. You'll have a technical background, some experience of front-end web design, and have a keen interest and understanding of technology and the latest web and app trends. You’ll understand the importance of consulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulating your proposed solutions based on our software and methods.
 
You’ll need to demonstrate both your technical and business knowledge and relate this to specific situations. 

Core responsibilities

·       Project Requirements, SoWs and Documentation:

·       Gather architecture, functional and design requirements

·       Produce accurate project costing and Statements of Work

·       Provide clear documentation of each project phase and solution implementation

·       On-boarding of new clients to the software:

·       Configure client application instances

·       Work with our Technical Consultants to set-up platform integrations (Single Sign On, API integrations etc)

·       Software Implementation and Solution Delivery:

·       Analyse, advise on and set-up solution architecture

·       Implement client branding and designs

·       Define user journeys based on wireframes or best practice

·       Design and build custom solutions for the customer, e.g. lightweight jQuery plugins, custom CSS

·       Hold regular progress meetings with client, either remotely or on-site

·       Advise on, and implement, third-party analytics tools, integrations and data migration options

·       Additional responsibilities

·       Deliver occasional training sessions

·       Provide technical support to HighQ clients as assigned

·       Manage client expectations regarding support and enhancement requests

·       Contribute to the product knowledge base articles

·       Product demonstrations in person and via web conference to clients or prospects

·       Work with the other business teams (primarily support, customer success and sales) in communicating the products to customers

·       Flexibility to travel, including overseas

Your Essential skills

·       You’ll need to be able to demonstrate:

·       3 to 5 years of enterprise software project management experience

·       Excellent written, presentation and verbal communication skills

·       Ability to interact and develop relationships at multi levels both internally and externally

·       Extensive customer facing experience 

·       Experience in preparing formal customer proposals

·       Ability to write clearly to communicate software features to a non-technical audience

·       Familiarity with the Legal Industry is a strong plus

Technical Skills:

·       HTML and CSS experience

·       Sound understanding of Javascript and jQuery

·       Experience building email templates with email marketing tools

·       Strong SaaS software trouble shooting/analytic skills

·       Good understanding of browser, plugin and computer settings that can affect web applications 

·       Strong knowledge/experience with web applications

·       Good working knowledge of Microsoft Windows, Mac OS X, Android & iOS 

·       General familiarity with web technologies and trends

About Us

HighQ provides innovative enterprise collaboration and content management solutions to the world’s leading law firms, financial services companies, governments and corporations. The company’s blue chip customer base includes over 40% of the global top 100 law firms and some of the largest global financial institutions. HighQ combines secure, enterprise-grade technology with an amazing user experience to transform the way businesses collaborate, communicate and share information securely in the cloud. Founded in 2001, HighQ is headquartered in London, with offices in New York, Amsterdam, Frankfurt, Sydney and Ahmedabad. Having seen considerable growth in recent years, we are looking to expand our team and are seeking talented individuals to join the team in the worldwide so that we can continue to meet the requirements of a fast growing business.


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